Customer service & maintenance

Optimal support with the Felder service chain
 

How can we help you?

General questions

Here are the Felder Group warranty guidelines.

Contact customer service

Your direct line to the service technician – make your request online at any time of the day.

Service hotline

Our sales team will be happy to help with any questions you may have.

At Felder Group individual support begins long before the purchasing decision is made. After a systematic requirement analysis we can carry out an individual tailor made product solution with the support of one of our technology centres and showrooms.

By simulating the customer's production, the customer can test several different machine configurations ensuring that they find the perfect solution for their individual requirement.

Subsequently, specially trained technicians carry out the delivery, installation, commissioning and the initial machine configurations. This ensures that your machine can be used productively from the very first day of use.

If you need immediate assistance, you can call our hotline centre for fast and uncomplicated support. Contact our consultants or report your request conveniently online around the clock.

Numerous Felder service centres ensure that a Felder technician is close at hand and spare parts are also readily available.

Customers with computer controlled machinery also have the possibility of getting their employees professionally trained on a range of software and machinery courses.

Our fixed-price servicing and individual maintenance contracts give you the benefit of a consistently high quality of your end products in the long term. 

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65 years of experience
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250 service & sales points worldwide
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Always at your service: The Felder Service Team
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Individual solutions for individual requirements